Where Quality, Price and Service come together. That's our pledge to you. Our buyers search for both the best quality and the best price. We insist that you be 100 percent satisfied with your Carolina Leather Works products. The folks in our office are ready to take care of your needs, efficiently and effectively. We want to make shopping simple. No tricks, no restocking fees, no handling fees .We ship by UPS and US postal for smaller items. A small freight charge of $5.95 applies under 200 dollars. Most items ship in 24 hours, Monday - Friday. If we have to manufacture a product for you we will email you as to your orders status. Need more information? Email us at info@carolinaleatherworks.com Carolina Leather Works of Fleetwood N.C. 13830 US 221 South Fleetwood, North Carolina 28626 sales@carolinaleatherworks.com Purchases made from our website may be returned for any reason within the first 30 days from delivery, as long as the item is in new condition. Saddlebags can not have any holes drilled in them for mounting before return Refunds are limited to the price of merchandise. Shipping charges will apply for all returned items We warranty the quality of all our products- Free shipping applies only when you keep the item purchased.